We often hear how many of our customers struggle with their mobility and have done so for a while before accepting additional help. Whether it is just a quick trip up the stairs to use the bathroom or generally moving from room to room within your home, accepting when its time for that help is one of the hardest barriers to overcome for a lot of people. We feel that hearing real life stories and situations from our customers can help our future customers to realise they don't have to continuing to struggle and installing a stairlift, hoist or home lift into their home can give them renewed confidence and independence. 

Miss Hailstone, Skirlaugh, Yorkshire October 2019 

We recently fitted a Platinum Horizon straight stairlift with a Hinge track due to an open hallway at the bottom of the stairs.

Miss Hailstone is an 81 year old has had a teaching career spanning over 32 years as a college lecturer. Throughout her life she has always been self-dependant and taught to always look after herself and do things for herself and in her own words “never bother anyone with things”.

Miss hailstone has been in fairly good health over her life but since the early nineties and after having a traumatic period in her life in which she developed depression, Miss Hailstone was subsequently signed off work indefinitely by her doctors. Soon after, she began struggling with her mobility due to COPD and arthritis in her knees and lower back so climbing upstairs seems to be a daily battle. 

Having coped for over 20 years and after experiencing a fall, Miss Hailstone felt that she must act and plucked up the courage and called up her local council to assist with her mobility. After being swiftly assessed and given the go ahead from the council, Dolphin Mobility were instructed to survey her property and within 2 weeks we installed a straight stairlift.

Since installing the stairlift, Miss Hailstone has been delighted with her equipment which has now given her renewed confidence and hope. It has also helped her to consider other ways in which she could find help to make life easier in other areas of her mobility and independence around her home and accessing the outdoors. Miss Hailstone explained that the hardest part of her journey is accepting that she can no longer control her failing health and to accept help from others in order to become independent again.